1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
2.1 We offer free standard delivery to all mainland UK addresses on all orders over GBP 500 (including VAT).
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3.1 We are able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may agree to delivery products to other countries and territories depending on legal import restrictions at those countries and/or territories.
3.3 Customers accept full responsibility for checking relevant import restrictions and agree to provide any/all documentation required to allow successful delivery/import of their order.
3.4 We will not accept responsibility for customers failure to obtain or check import restrictions resulting in the return, destruction or loss of any part of their order.
Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If your delivery address is within mainland United Kingdom, you will be able to select:
(a1) “Flat Packet”. Typically delivered within 2-4 working days;
(a2) “Small Packet” (for low weight/volume orders). Typically delivered within 2-4 working days;
(a3) “Standard Parcel” (for medium value/weight/volume orders). Typically delivered within 1-3 working days;
(a4) “Priority Parcel” (for high value/weight orders). Typically delivered within 1-2 working days;
(b) If your delivery address is outside the United Kingdom, you will be able to select:
(b1) “Standard International” (Required for high value/volume orders). Typically delivered within 5-10 working days;
(b2) “Economy International” (for low value/weight/volume items). Typically delivered within 5-15 working days;
(b3) “Fedex International Economy”, and the typical period for delivery of products by this method is within 5 working days;
(b4) “Fedex International Priority”, and the typical period for delivery of products by this method is within 5 working days;
4.2 If you place your order before 12pm (GMT) on a working day, these time periods run from the close of business on that day; if you place your order after 12pm (GMT) on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6.1 Delivery tracking is available in respect of “Standard Parcel”, “Priority Parcel”, “Standard International”, “FedEx International Economy” and “FedEx International Priority”.
6.2 Tracking information will be emailed to you once your order has been dispatched along with the relevant website(s) to facilitate tracking.
Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided for all delivery services excluding “Flat Packet”, “Small Packet” and “Economy International”
8.1 If an initial delivery attempt is unsuccessful, most delivery service providers will make at least 1 more attempt to deliver the products in your order.
8.2 Some services will require collection of the products from a local depot or collection office.
9.1 If your products remain undelivered despite our delivery service provider making an attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
(g) if your products are held for collection after failed delivery and you do not collect your products from our delivery service provider within the relevant time limit